Non-Discrimination Policy
Jackson County Regional Health Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Jackson County Regional Health Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)).
Discrimination is Against the Law (Section 1557 Non-Discrimination)
Jackson County Regional Health Center
Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
- Qualified sign language interpreters via Language Line services
- Written information in other formats (large print, audio, accessible electronic formats, other formats).
Provides free language assistance services to people whose primary language is not English, which may include:
- Qualified interpreters via Language Line services
- Information written in other languages.
If you need these services, contact Julie Fenoglio, CNO—563-652-4063.
If you believe that Jackson County Regional Health Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Julie Fenoglio, CNO
601 Hospital Drive
Maquoketa, Iowa 52060
(563) 652-4063 | Fax: (563) 652-4073
julie.fenoglio@mercyone.org
Grievances
You can file a grievance via telephone, mail, or email/website. If you need help filing a grievance, our local administration is available to help you. Please contact Administration and they will direct you.
You can file a grievance in person or by mail, fax, or email. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW Room 509F, HHH Building , Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at this link.
