Paying Your Bill
Where Can I Pay My Bill?
Pay by Mail
Who Can I Talk To About Questions Regarding My Bill?
Call patient financial services at 563.652.7762. Office hours are Monday through Friday from 8am to 4:30pm.
FAQS
Common Billing Questions
If you worry that you may not be able to pay for your care, we may be able to help. A variety of options are available, including payment arrangements, financial assistance, etc.
Please contact us at 563.652.7762, Monday-Friday, 7 a.m. – 4 p.m.
Jackson County Regional Health Center is also pleased to offer additional financing options for your convenience from GreenState Credit Union.
JCRHC is working to reduce health care costs so JCRHC does not routinely send out itemized statements. If you would like one, however, please call the Patient Financial Services at 563.652.7762 and we would be glad to provide you with one at no charge.
Consultation with specialty physicians or other healthcare professionals is sometimes required in the course of treatment; for example, radiologist interpretation or emergency room physicians. You may receive a separate bill from those providers for the services they provided. Any questions regarding these separate billings should be directed to the phone number listed on their bill.
We accept cash, money orders, personal checks, and credit cards.
It is important to know your insurance plan’s coverage and benefit payments. Most patients have deductibles that must be met before their insurance will cover services. In some cases a deductible will be applied to non-emergency procedures performed in a hospital, whereas the deductible will be waived for the same procedure performed in an office setting. It is always a good idea to call your insurance carrier prior to any procedure to find out how they will process your claim.
JCRHC will bill facility services separate from professional (doctor) services to your insurance carrier. Therefore, you will receive multiple Explanations of Benefits in the mail, and the combination of those should equal the statement from JCRHC.
Please call the phone number on your statement, (563) 652-7762, Monday through Friday, 7 a.m. – 4 p.m. and we will be glad to update your insurance information and resubmit the claim as necessary.
Hospital Tip: Please be sure to provide the most updated insurance information (i.e. current insurance card and driver’s license) at the time of admission. This will greatly assist in filing accurate and timely billing claims.
JCRHC will assist in the process to pre-certify hospital visits as a courtesy to our patients IF we have the information to do so. Please note that it is the insured’s or policy holder’s responsibility to ensure that pre-certification has been done, as failure to pre-certify could result in a reduction of benefits paid for that visit or procedure by your insurance carrier. In this situation, JCRHC will expect you to pay the difference. Therefore, it is necessary for you to call your insurance company yourself, or to verify with your provider that pre-certification has been done on your behalf, before your visit or procedure.
JCRHC has multiple contracts with insurance companies, including, but not limited to, Medicare, Medicaid, Blue Cross of Iowa, United Healthcare commercial insurance, etc. You must contact your own insurance company to find out if we are in network as a participating provider.
Financing Options
Several loan programs are available to meet your needs from GreenState. Loans offer low rates, no prepayment penalties, and flexible terms.
- GreenState Credit Card, which offers qualified applicants 0% APR for the first 6 months, minimum monthly payments. After 6 months, the rate would convert to the applicant’s qualified rate thereafter.
- Personal loan – any term from 6-60 months.
To apply, applicants can go to: www.greenstate.org/melisahenley.
Once the application is received from the patient/applicant, they will reach out and go over options with you.
Price Transparency
We provide a consumer-friendly pricing list and a machine-readable file of our standard charges in compliance with the Centers for Medicare & Medicaid Services (CMS).
- Charges listed reflect the gross amount before insurance or financial assistance is applied.
- Actual out-of-pocket costs will vary based on your insurance coverage and deductibles.
- Download Pricing (PDF)
- Download Pricing (CSV)
To learn what your insurance will cover, we recommend contacting your provider directly.
Jackson County Regional Health Center has joined other Iowa hospitals in adopting the Iowa Hospital Association’s
Transparency Principles, which include:
- Helping patients compare value, cost, and quality of services
- Encouraging conversations about expected costs before services are received
- Supporting patients with estimates and billing clarity
We strive to lead with openness and empower patients to make well-informed healthcare choices. If you have questions or need help interpreting costs, please contact our billing team.
No Surprise Billing
You’re protected from unexpected medical bills. Whether you’re receiving emergency care or being treated by an out-of-network provider at an in-network facility, federal law ensures you’re only responsible for your in-network cost-sharing amount (copay, coinsurance, or deductible). Learn more about your rights below.
Surprise billing happens when you’re charged the difference between your insurance plan’s payment and a provider’s full rate—usually by out-of-network providers. This can result in unexpected charges, especially in emergency situations or when out-of-network providers are involved at in-network hospitals.
You’re protected from balance billing when you receive:
- Emergency services from an out-of-network hospital or provider
- Certain services at an in-network facility (e.g., anesthesia, radiology, lab work) by out-of-network providers
- Post-stabilization care unless you give written consent to be billed
These providers cannot ask you to waive your protections.
- You’re only responsible for your in-network cost-sharing.
- Your health plan must:
- Cover emergency care without prior authorization
- Pay out-of-network providers directly
- Count your payment toward in-network deductibles/out-of-pocket limits
If you don’t have insurance or aren’t using insurance:
- You have the right to a Good Faith Estimate of your medical costs in advance.
- The estimate must include all expected charges: services, tests, prescriptions, equipment, etc.
- If your bill is $400+ over the estimate, you can file a dispute.
- Request your estimate at least 1 business day before your appointment.
Think you’ve been billed incorrectly?
- Visit CMS.gov/NoSurprises
- JCRHC Patient Financial Services: 563-652-7762
- Federal Help Line: 1-800-985-3059
